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Immigration Forum / USA Marriage Base / December 2004



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Our Fingerprint Experience-Manchester, New Hampshire

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UKintheUSA - 28 Dec 2004 23:16 GMT
Our appointment was for 11:00 AM.  We arrived at 10:00 AM but hubby
insisted we were too early.  So we drove around and came back at 10:30.
BIG MISTAKE.  They don't do things by your scheduled appointment
time.....IT's by the numbers given out!  Oh My God......This was quite
the experience.  Thank Goodness we were prepared for all the kindness
and warm fuzzy feelings these INS Employees give out when you come into
the building.  NOT!  We walked in and a guy in a BULLET PROOF VEST
harshly says to us.....WHAT ARE YOU DOING HERE? { for the fun of it?}
{didn't say that though!!, but I wanted to!}
"We are here for my husband to have fingerprints."  Take all metal etc,
and go thru here.  He wisks us thru the metal dectector and hands us a
ripped piece of paper with a handwritten number on it.  The piece of
paper was about the size of my thumbnail and was from one of those post
it pads.  They were pre-torn into a bunch of little pieces and he writes
a number on it with an A or a B. {Didn't WE ALL RECENTLY PAY TONS OF
MONEY for AOS to the INS?  You think they could afford a number machine
like in the deli or at the very least a PROPERLY CUT piece of paper that
wasn't dirty.  We walk in and there were people HERDED and I mean HERED
into this tiny waiting room with two TV'S blaring.  With all the kids
crying, people talking and the TV's you could barely hear the employees
behind the windows calling the numbers.  The place was FILTHY!  I went
into the Restroom.....IT was FILTHY, Smelled terribly, No toilet paper
and the lock on the door didin't work and the door opened into the
waiting room.  So anyone that went in the restroom was always disturbed
by someone else trying to get in there.  Luckily Hubby had some Dunkin
Donuts napkins in his jacket pocket so I could use the restroom with him
standing guard.  So anyways as I said there were two windows only open
for all these people.  The men behind the windows were barely audible
when they called the numbers so you had better be right up there when
they call out your number.  We walked up to the window and he said what
number are you.  We told him.  He says "give me the number!"  Like we
just made it up!  At this point I am embarrased to be an American
Citizen.  I am aghast at how I am a part of a country that treats
immigrants like this.  It is a pre-requisite to be an a.shole to be an
INS employee?  Now what would be wrong with being nice?  Anyone think a
smile would kill you?
After Hubby gave him the paper with the number and the guy muttered
something to us that we couldn't understand, he repeated "get a
CLIPBOARD" loudly and rudely.  He said to fill out the questionaire and
hand it back to him.  Seems to me it would have been easier to have it
handed at the door so the Immigrant could fill it out while waiting the
more than one hour wait!  Hubby is shaking while he is filling this out
and I am only imagining what is next. I am feeling worse by the minute
and by now I have an excruciating migraine.  He then tells us to have a
seat, it's going to be another wait.  After about half an hour Hubby is
called in and has his fingerprints. While he is in the room that I was
not allowed to enter with him, I walked over to the guard with the
bullet proof vest.  I see this stun gun on the desk and I cracked a joke
about him using it a lot.  He actually smiled and started talking to me.
I asked him if they have a lot of probs since he has that vest on.  He
says he wears it for his wife.  Guess the guys not that bad after all.
We chatted for a few minutes and then Hubby came out.
This was such a demoralizing and degrading experience, that I, at
numerous times thoughout our wait thought to myself that we might be
making a huge mistake with our choice at choosing to live here in the
USA.  And I am the USC!  I can't imagine how the immigrants feel. There
was not one instant when anyone was anything other than DOWNRIGHT RUDE.
Absolutely NO RESPECT was shown towards ANY of these HUMAN BEINGS by any
of these employees.   I know the whole situation upset my husband very
much.  He hasn't touched a drop of alcohol in 6 months and this did him
in.  We went to lunch afterwards and he had a drink, we had a huge
fight, came home, had another fight, and here I sit!  Let's hope the
rest of this process is a bit easier to swallow.
nkp3000 - 28 Dec 2004 23:30 GMT
> Our appointment was for 11:00 AM.  We arrived at 10:00 AM but hubby
> insisted we were too early.  So we drove around and came back at
[quoted text clipped - 62 lines]
> drink, we had a huge fight, came home, had another fight, and here I
> sit!  Let's hope the rest of this process is a bit easier to swallow.

I am very sorry to hear about the horrible experience you had.  I am
also a USC and my husband is currently in London.  This WHOLE process is
extremely frustrating and I understand what your going through.  I know
nothing I say can help, but for all it's worth- I understand.
Rete - 29 Dec 2004 00:22 GMT
> Our appointment was for 11:00 AM.  We arrived at 10:00 AM but hubby
> insisted we were too early.  So we drove around and came back at
[quoted text clipped - 62 lines]
> drink, we had a huge fight, came home, had another fight, and here I
> sit!  Let's hope the rest of this process is a bit easier to swallow.

Please know that your experience is NOT typical.  My husband has been
for fingerprinting for the AOS and naturalization for NYC CIS processing
and was never treated in a manner less than quickly, efficiently and
politely at the support center.  The only time he encountered a rude and
offensive clerk was once at the NYC office.  And he was reported to the
then INS' audit unit in DC.  You have that option open to you as well
both for the cleaniless or lack thereof of the facility you used and the
people you had to deal with.  If he makes him feel better, have him file
a formal complaint.

Rete

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I'm not an attorney.  This disclaimer is valid in NYS!

UKintheUSA - 29 Dec 2004 00:25 GMT
> Please know that your experience is NOT typical.  My husband has been
> for fingerprinting for the AOS and naturalization for NYC CIS
[quoted text clipped - 7 lines]
>
> Rete

I called our Lawyer's office and told the Secretary there and she said
this is typical for this office.  Unbelievable!  Hubby is so sweet and
kind, and expects everyone else to be the same way!  Where do you file a
complaint?
I, as the USC have a few things to say!
UKintheUSA - 29 Dec 2004 16:21 GMT
> I called our Lawyer's office and told the Secretary there and she said
> this is typical for this office.  Unbelievable!  Hubby is so sweet and
> kind, and expects everyone else to be the same way!  Where do you file
> a complaint?
> I, as the USC have a few things to say!

Well here I sit today, letter ready to send to Congress and to President
Bush.  I know I won't get a response, but will feel better.  Anyone have
a clue what the address would be to send to the President to make sure
he gets it?
Also, do you think writing to the USCIS would help?
psychobabbler1 - 29 Dec 2004 16:35 GMT
> Well here I sit today, letter ready to send to Congress and to
> President Bush.  I know I won't get a response, but will feel better.
> Anyone have a clue what the address would be to send to the President
> to make sure he gets it?
> Also, do you think writing to the USCIS would help?

No I don't.  You might want to write to the supervisor of the office, or
maybe a letter to the editor of the area paper.  I don't think it will
really do any good other than giving you a forum to vent your
frustrations, but who knows?  Sorry it sucked so bad for you and hubby.

Dawn
Rete - 29 Dec 2004 18:01 GMT
> Well here I sit today, letter ready to send to Congress and to
> President Bush.  I know I won't get a response, but will feel better.
> Anyone have a clue what the address would be to send to the President
> to make sure he gets it?
> Also, do you think writing to the USCIS would help?

Addresses are easy if you use the search engine on your computer.  Here
is the internal audit (USCIS) address for the complaint to go to DC

We strive to provide quality service to our customers. If we have not
lived up to this commitment, we would like to know. If we have met or
exceeded your expectations, please let us know that as well. To comment
on the services provided at this office, please write to the District
Director, ATTN: Customer Service Feedback, at 77 Forsyth Street,
Atlanta, GA 30303.
If you feel you were mistreated by an immigration employee, or wish to
make a complaint of misconduct by an immigration employee, you may write
to the District Director, or write directly to the:

Director, Office of Internal Audit
425 Eye Street, NW
Room 3260
Washington, DC 20536

I, too, would not write the President and/or the Congressional Rep.  I
would write the head of the Office you went to first with a copy of the
letter to the Internal Audit Unit

Rita

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I'm not an attorney.  This disclaimer is valid in NYS!

UKintheUSA - 31 Dec 2004 03:01 GMT
> Addresses are easy if you use the search engine on your computer.
> Here is the internal audit (USCIS) address for the complaint to
[quoted text clipped - 20 lines]
>
> Rita

To play devil's advocate, WHY NOT WRITE to the PRESIDENT?  This really
P*&^%$ me off big time to see the way they treated these people and not
just my husband.  It was as if they were dirt.  Here these people are,
obviously ready to proclaim the USA as their home and to have this crap
happen.  It's intolerable.  Now I know my one little stupid letter won't
change a thing, but MAYBE.......someone may read it and think twice the
next time they yank someones arm to do the fingerprints. I am by the way
applying for a UK visa........
MissKris81 - 31 Dec 2004 17:25 GMT
> Our appointment was for 11:00 AM.  We arrived at 10:00 AM but hubby
> insisted we were too early.  So we drove around and came back at
[quoted text clipped - 72 lines]
> drink, we had a huge fight, came home, had another fight, and here I
> sit!  Let's hope the rest of this process is a bit easier to swallow.

I am so sorry to hear about your horrible experience :( I had a similar
experience at the DMV, so I know how you feel when you say you were
completely shaken and degraded.

The man was so incredibly rude to my husband. He challenged every piece
of evidence we gave him, and he even told me I couldn't put my coat down
on a chair because someone may need it (there were like 30 chairs and 2
people in the whole room, and since when am I not a customer too?!)

He basically refused to issue my husband a learner's permit because he
said the NOA for the I-485 didn't prove anything (of course when I
showed him the requirements for an AOS Applicant to get a license, he
had to call his supervisor over). It was horrible, my poor husband felt
like dirt and nearly failed his test because he was so shaken. In the
end he got his permit, and I plan to write a letter after my husband
gets his license (don't want to cause any problems before then).

On the other hand, our fingerprinting experience was borderline
pleasurable. The man at the entrance welcomed everyone in and chatted us
all up as though we were actual customers and he was competing for our
business. The workers were kind and efficient, and I left feeling very
relieved. They also had - get this - comment cards for us to fill out
about our experience. I'm not telling you this to make you feel bad, but
I'm just backing up what Rete said about this being uncommon. I hope
that the other offices you deal with are much better than this.

You should also be very proud that you took the time to write a letter.
So many times in life I was mistreated and never spoke my mind. You're
doing a great service for the people who will come after you to that
place. I hope you never have to go back, and keep your chin up :)

Kristin
Russ&Jayne - 31 Dec 2004 18:07 GMT
> I am so sorry to hear about your horrible experience :( I had a
> similar experience at the DMV, so I know how you feel when you say you
[quoted text clipped - 31 lines]
>
> Kristin

I had to fill out a comment card too. On a side note your fingers do
have to be pressed quite hard on the screen when taking the prints, and
it did feel a little odd being handled that way. The woman explained in
advance and said that was how it's supposed to be done. She also wore
latex gloves, wiped the screen, and my fingers with some kind of wash
beforehand. I dunno, parts of your experience sound like a ride home on
the central line in rush hour ;)
MrDub - 31 Dec 2004 19:00 GMT
> Our appointment was for 11:00 AM.  We arrived at 10:00 AM but hubby
> insisted we were too early.  So we drove around and came back at
[quoted text clipped - 72 lines]
> drink, we had a huge fight, came home, had another fight, and here I
> sit!  Let's hope the rest of this process is a bit easier to swallow.

Sorry to hear of your terrible experience. I have come to expect US
immigration officials at airports etc to be in general very rude and
warn all visiting friends and family to expect the same and not be put
off the US because of this !. I think more people should make official
complaints of this sort of treatment as Im sure they would be taken
seriously by higher management

Fortuantly I had my finger printing done in NYC and had no
problems at all.
 
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