Our Fingerprint Experience-Manchester, New Hampshire
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UKintheUSA - 28 Dec 2004 23:16 GMT Our appointment was for 11:00 AM. We arrived at 10:00 AM but hubby insisted we were too early. So we drove around and came back at 10:30. BIG MISTAKE. They don't do things by your scheduled appointment time.....IT's by the numbers given out! Oh My God......This was quite the experience. Thank Goodness we were prepared for all the kindness and warm fuzzy feelings these INS Employees give out when you come into the building. NOT! We walked in and a guy in a BULLET PROOF VEST harshly says to us.....WHAT ARE YOU DOING HERE? { for the fun of it?} {didn't say that though!!, but I wanted to!} "We are here for my husband to have fingerprints." Take all metal etc, and go thru here. He wisks us thru the metal dectector and hands us a ripped piece of paper with a handwritten number on it. The piece of paper was about the size of my thumbnail and was from one of those post it pads. They were pre-torn into a bunch of little pieces and he writes a number on it with an A or a B. {Didn't WE ALL RECENTLY PAY TONS OF MONEY for AOS to the INS? You think they could afford a number machine like in the deli or at the very least a PROPERLY CUT piece of paper that wasn't dirty. We walk in and there were people HERDED and I mean HERED into this tiny waiting room with two TV'S blaring. With all the kids crying, people talking and the TV's you could barely hear the employees behind the windows calling the numbers. The place was FILTHY! I went into the Restroom.....IT was FILTHY, Smelled terribly, No toilet paper and the lock on the door didin't work and the door opened into the waiting room. So anyone that went in the restroom was always disturbed by someone else trying to get in there. Luckily Hubby had some Dunkin Donuts napkins in his jacket pocket so I could use the restroom with him standing guard. So anyways as I said there were two windows only open for all these people. The men behind the windows were barely audible when they called the numbers so you had better be right up there when they call out your number. We walked up to the window and he said what number are you. We told him. He says "give me the number!" Like we just made it up! At this point I am embarrased to be an American Citizen. I am aghast at how I am a part of a country that treats immigrants like this. It is a pre-requisite to be an a.shole to be an INS employee? Now what would be wrong with being nice? Anyone think a smile would kill you? After Hubby gave him the paper with the number and the guy muttered something to us that we couldn't understand, he repeated "get a CLIPBOARD" loudly and rudely. He said to fill out the questionaire and hand it back to him. Seems to me it would have been easier to have it handed at the door so the Immigrant could fill it out while waiting the more than one hour wait! Hubby is shaking while he is filling this out and I am only imagining what is next. I am feeling worse by the minute and by now I have an excruciating migraine. He then tells us to have a seat, it's going to be another wait. After about half an hour Hubby is called in and has his fingerprints. While he is in the room that I was not allowed to enter with him, I walked over to the guard with the bullet proof vest. I see this stun gun on the desk and I cracked a joke about him using it a lot. He actually smiled and started talking to me. I asked him if they have a lot of probs since he has that vest on. He says he wears it for his wife. Guess the guys not that bad after all. We chatted for a few minutes and then Hubby came out. This was such a demoralizing and degrading experience, that I, at numerous times thoughout our wait thought to myself that we might be making a huge mistake with our choice at choosing to live here in the USA. And I am the USC! I can't imagine how the immigrants feel. There was not one instant when anyone was anything other than DOWNRIGHT RUDE. Absolutely NO RESPECT was shown towards ANY of these HUMAN BEINGS by any of these employees. I know the whole situation upset my husband very much. He hasn't touched a drop of alcohol in 6 months and this did him in. We went to lunch afterwards and he had a drink, we had a huge fight, came home, had another fight, and here I sit! Let's hope the rest of this process is a bit easier to swallow.
nkp3000 - 28 Dec 2004 23:30 GMT > Our appointment was for 11:00 AM. We arrived at 10:00 AM but hubby > insisted we were too early. So we drove around and came back at [quoted text clipped - 62 lines] > drink, we had a huge fight, came home, had another fight, and here I > sit! Let's hope the rest of this process is a bit easier to swallow. I am very sorry to hear about the horrible experience you had. I am also a USC and my husband is currently in London. This WHOLE process is extremely frustrating and I understand what your going through. I know nothing I say can help, but for all it's worth- I understand.
Rete - 29 Dec 2004 00:22 GMT > Our appointment was for 11:00 AM. We arrived at 10:00 AM but hubby > insisted we were too early. So we drove around and came back at [quoted text clipped - 62 lines] > drink, we had a huge fight, came home, had another fight, and here I > sit! Let's hope the rest of this process is a bit easier to swallow. Please know that your experience is NOT typical. My husband has been for fingerprinting for the AOS and naturalization for NYC CIS processing and was never treated in a manner less than quickly, efficiently and politely at the support center. The only time he encountered a rude and offensive clerk was once at the NYC office. And he was reported to the then INS' audit unit in DC. You have that option open to you as well both for the cleaniless or lack thereof of the facility you used and the people you had to deal with. If he makes him feel better, have him file a formal complaint.
Rete
 Signature I'm not an attorney. This disclaimer is valid in NYS!
UKintheUSA - 29 Dec 2004 00:25 GMT > Please know that your experience is NOT typical. My husband has been > for fingerprinting for the AOS and naturalization for NYC CIS [quoted text clipped - 7 lines] > > Rete I called our Lawyer's office and told the Secretary there and she said this is typical for this office. Unbelievable! Hubby is so sweet and kind, and expects everyone else to be the same way! Where do you file a complaint? I, as the USC have a few things to say!
UKintheUSA - 29 Dec 2004 16:21 GMT > I called our Lawyer's office and told the Secretary there and she said > this is typical for this office. Unbelievable! Hubby is so sweet and > kind, and expects everyone else to be the same way! Where do you file > a complaint? > I, as the USC have a few things to say! Well here I sit today, letter ready to send to Congress and to President Bush. I know I won't get a response, but will feel better. Anyone have a clue what the address would be to send to the President to make sure he gets it? Also, do you think writing to the USCIS would help?
psychobabbler1 - 29 Dec 2004 16:35 GMT > Well here I sit today, letter ready to send to Congress and to > President Bush. I know I won't get a response, but will feel better. > Anyone have a clue what the address would be to send to the President > to make sure he gets it? > Also, do you think writing to the USCIS would help? No I don't. You might want to write to the supervisor of the office, or maybe a letter to the editor of the area paper. I don't think it will really do any good other than giving you a forum to vent your frustrations, but who knows? Sorry it sucked so bad for you and hubby.
Dawn
Rete - 29 Dec 2004 18:01 GMT > Well here I sit today, letter ready to send to Congress and to > President Bush. I know I won't get a response, but will feel better. > Anyone have a clue what the address would be to send to the President > to make sure he gets it? > Also, do you think writing to the USCIS would help? Addresses are easy if you use the search engine on your computer. Here is the internal audit (USCIS) address for the complaint to go to DC
We strive to provide quality service to our customers. If we have not lived up to this commitment, we would like to know. If we have met or exceeded your expectations, please let us know that as well. To comment on the services provided at this office, please write to the District Director, ATTN: Customer Service Feedback, at 77 Forsyth Street, Atlanta, GA 30303. If you feel you were mistreated by an immigration employee, or wish to make a complaint of misconduct by an immigration employee, you may write to the District Director, or write directly to the:
Director, Office of Internal Audit 425 Eye Street, NW Room 3260 Washington, DC 20536
I, too, would not write the President and/or the Congressional Rep. I would write the head of the Office you went to first with a copy of the letter to the Internal Audit Unit
Rita
 Signature I'm not an attorney. This disclaimer is valid in NYS!
UKintheUSA - 31 Dec 2004 03:01 GMT > Addresses are easy if you use the search engine on your computer. > Here is the internal audit (USCIS) address for the complaint to [quoted text clipped - 20 lines] > > Rita To play devil's advocate, WHY NOT WRITE to the PRESIDENT? This really P*&^%$ me off big time to see the way they treated these people and not just my husband. It was as if they were dirt. Here these people are, obviously ready to proclaim the USA as their home and to have this crap happen. It's intolerable. Now I know my one little stupid letter won't change a thing, but MAYBE.......someone may read it and think twice the next time they yank someones arm to do the fingerprints. I am by the way applying for a UK visa........
MissKris81 - 31 Dec 2004 17:25 GMT > Our appointment was for 11:00 AM. We arrived at 10:00 AM but hubby > insisted we were too early. So we drove around and came back at [quoted text clipped - 72 lines] > drink, we had a huge fight, came home, had another fight, and here I > sit! Let's hope the rest of this process is a bit easier to swallow. I am so sorry to hear about your horrible experience :( I had a similar experience at the DMV, so I know how you feel when you say you were completely shaken and degraded.
The man was so incredibly rude to my husband. He challenged every piece of evidence we gave him, and he even told me I couldn't put my coat down on a chair because someone may need it (there were like 30 chairs and 2 people in the whole room, and since when am I not a customer too?!)
He basically refused to issue my husband a learner's permit because he said the NOA for the I-485 didn't prove anything (of course when I showed him the requirements for an AOS Applicant to get a license, he had to call his supervisor over). It was horrible, my poor husband felt like dirt and nearly failed his test because he was so shaken. In the end he got his permit, and I plan to write a letter after my husband gets his license (don't want to cause any problems before then).
On the other hand, our fingerprinting experience was borderline pleasurable. The man at the entrance welcomed everyone in and chatted us all up as though we were actual customers and he was competing for our business. The workers were kind and efficient, and I left feeling very relieved. They also had - get this - comment cards for us to fill out about our experience. I'm not telling you this to make you feel bad, but I'm just backing up what Rete said about this being uncommon. I hope that the other offices you deal with are much better than this.
You should also be very proud that you took the time to write a letter. So many times in life I was mistreated and never spoke my mind. You're doing a great service for the people who will come after you to that place. I hope you never have to go back, and keep your chin up :)
Kristin
Russ&Jayne - 31 Dec 2004 18:07 GMT > I am so sorry to hear about your horrible experience :( I had a > similar experience at the DMV, so I know how you feel when you say you [quoted text clipped - 31 lines] > > Kristin I had to fill out a comment card too. On a side note your fingers do have to be pressed quite hard on the screen when taking the prints, and it did feel a little odd being handled that way. The woman explained in advance and said that was how it's supposed to be done. She also wore latex gloves, wiped the screen, and my fingers with some kind of wash beforehand. I dunno, parts of your experience sound like a ride home on the central line in rush hour ;)
MrDub - 31 Dec 2004 19:00 GMT > Our appointment was for 11:00 AM. We arrived at 10:00 AM but hubby > insisted we were too early. So we drove around and came back at [quoted text clipped - 72 lines] > drink, we had a huge fight, came home, had another fight, and here I > sit! Let's hope the rest of this process is a bit easier to swallow. Sorry to hear of your terrible experience. I have come to expect US immigration officials at airports etc to be in general very rude and warn all visiting friends and family to expect the same and not be put off the US because of this !. I think more people should make official complaints of this sort of treatment as Im sure they would be taken seriously by higher management
Fortuantly I had my finger printing done in NYC and had no problems at all.
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